Pricing Policy

FixRefund operates in accordance with the principle of “no win, no fee”, meaning that FixRefund is entitled to a Fee only if Compensation is obtained from the Airline.

Below is a general outline of FixRefund’s Pricing Policy. For further details, please refer to the Terms and Conditions.

Capitalized terms used below shall have the meanings ascribed to them in the Definitions section of the Terms and Conditions.

1. If FixRefund succeeds in obtaining Compensation from the Airline without taking Legal Action, it shall charge a Fee equal to 35% of the Amount Received from the Airline (including VAT).

2. FixRefund shall transfer to you 65% of the Amount Received from the Airline by electronic bank transfer to the Client’s account, as provided to FixRefund, and in the currency in which the Amount Received from the Airline was received from the Airline, or in euros, at FixRefund’s discretion.

For example:

* The net monetary amount received in FixRefund’s account from the Airline in respect of the Claim, after deduction of bank transfer fees charged for receipt of the amount.

** All bank fees for executing the bank transfer to the Client’s account shall be borne by the Client.

3. If FixRefund succeeds in collecting Compensation from the Airline after taking Legal Action, it shall charge, in addition to the Fee, an Additional Fee equal to 15% of the Amount Received from the Airline (including VAT), as awarded by the court or any other dispute resolution body, or pursuant to an out-of-court agreed-upon arrangement resulting from Legal Action.

All reimbursements of legal expenses, including attorneys’ fees and judicial interest, as awarded in a judgment of the court or any other dispute resolution body, shall belong to FixRefund.

4. The Client, the Passenger, and the Additional Passengers acknowledge that FixRefund recognizes only a monetary amount as Compensation, and that FixRefund will not accept as Compensation benefits such as travel vouchers, Airline mileage points, or any other non-monetary benefit or service offered by the Airline.

An offer by the Airline to provide non-monetary Compensation shall be deemed a refusal by the Airline to pay Compensation.

Notwithstanding the foregoing, if the Client, the Passenger, and the Additional Passengers agree to accept from the Airline as Compensation benefits such as flight vouchers, Airline mileage points, or any other non-monetary benefit or service, the Client, the Passenger, and the Additional Passengers shall be obligated to pay FixRefund a Fee equal to 35% (or 50% if Legal Action is taken) of the monetary value of the benefit on the free market at the time it is received (and not at the time the benefit is redeemed).

5. The Passenger and any Additional Passengers who have signed the Authorization Form confirm that FixRefund shall transfer the agreed-upon portion of the Amount Received from the Airline, if received, to the bank account of the Client who opened the account on the website.

6. The Client may request that FixRefund send an invoice by email.

Pricing Policy, Ver. 1.0, published on June 8, 2026